Customer Service Consultant
Job No:
Red872
Location:
Melbourne
If you love providing solutions and an excellent customer experience, then this may be the next role for you.
We want YOU to become our next Red Superstar - read on to find out what it takes to be one!
Here at Red Energy we are always on the lookout for motivated and enthusiastic consultants to join our ever-growing company! We want dynamic and positive people who are motivated to solve problems and diffuse complex and challenging situations.
We are looking for people that have skills and experience in a relatable role. You do not necessarily need call centre experience, but will need to be driven to provide quality customer service and have a genuine desire to help us maintain our reputation for success, whilst working together as part of an awesome team!
To be successful in this role, you will have the ability to show genuine empathy, while keeping a commercial focus. You will take pride in stepping up and managing the call from start to finish by recognising the customer’s needs and providing a solution with a friendly, can-do attitude. You are the type of person that knows how valuable a good experience can be to a customer, and a business.
Why RED?
We are a 100% Australian owned and operated energy retailer, based in Richmond – close to both rail and tram lines. We have a focus on Renewable energy, our community and our people.
Our values are: Safety, Agility, Courage, Decency, Ownership and Teamwork - we live and breathe these in every decision and interaction we have with our customers and employees.
You can be yourself and be part of a close knit team where it is all about doing great work in a fun, casual and supportive environment.
We provide full and in-depth training, plus on-going support from our team managers and call centre experts.
No work on Sundays!
In this full-time role you will be available to work on a 10 week rotating roster between the hours of 8:00am - 8:30pm Monday to Friday, and the occasional Saturday between 9:00am - 5:30pm.
Plus you get to enjoy these awesome benefits!
- Competitive base salary with bi-annual salary reviews and a performance based incentive bonus every 6 months
- Two additional paid days off per year (Good Life Leave)
- An extra 4 weeks of annual leave repaid from your salary (Lifestyle Leave)
- Annual Myki card at a discounted rate
- Massage chairs, celebration events, health and well-being programs and fun team based initiatives throughout the year.
- No work on Christmas Day or Boxing Day!
And this is not where our benefits end! To check out more, please visit our website.
We have a start date in February 2018, so apply now and you could be part of the Red team.
Please click here to review the position description.
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